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Frequently asked questions
Drop us a message at hello@sweetacacia.com.au
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What is the minimum order quantity?
One pack per order.
How do I place an order?
Please complete our Contact Us form and let us know you are interested in becoming a stockist. You will then receive our weekly new release send outs. If you have any questions or would like to explore our stock on hand, please email ken@sweetacacia.com
What are your payment options and terms?
EFT and Credit Card are both accepted. Payment is required before shipment and within seven days of receiving your invoice. 30% cancellation fee is applied to orders that are not paid for within seven days.
What are your shipping rates?
Is self-collection of stock permitted?
Yes! Please email orders@sweetacacia.com.au to arrange. You may collect in-person from our Surry Hills showroom, or alternatively we can provide you with the shipping details for your courier of choice to collect.
Do you work with customers outside of Australia?
Yes we do! Please reach out to hello@sweetacacia.com.au
Do you take backorders?
Yes we do, however these are subject to meeting our production minimums. Once a backordered is confirmed, you will be notified. Cancellation is not permitted once the backorder is confirmed.
Do you provide product imagery?
Our imagery is for wholesale use only. We encourage you to take pictures of your purchased garments that reflect your style and speak to your customers.
